Abstract
Purpose – This study examines contributors’ satisfaction towards the Social
Security Fund in Nepal, focusing on four key factors: level of compensation,
financial proficiency, retirement planning, and SSF coverage.
Design/methodology/approach – A combined descriptive and causal research
approach was used. Data were collected from 409 SSF contributors in Nepal
using a structured questionnaire that included demographic data, involvement
in the SSF, and perceptions of the SSF, measured on a five-point Likert-style
scale. Descriptive statistics, Pearson correlation analysis, and multiple linear
regression were conducted using SPSS version 26 and Microsoft Excel to assess
the relationships among compensation, financial skills, retirement plans, SSF
coverage, and SSF contributors' satisfaction.
Findings – The descriptive findings showed that the SSF coverage provided
the highest average rating followed by financial proficiency, retirement plan,
and contributor satisfaction. The correlations were statistically significant and
positive with each of the independent variables and contributor satisfaction; the
strongest relationships were with the retirement plan and the SSF coverage. The
regression model accounted for 58.3% of the variance in contributor satisfaction.
Conversely, financial proficiency had a negative but not statistically significant
effect on contributor satisfaction.
Conclusion – Contributors’ satisfaction with the SSF in Nepal remains moderate
overall. Satisfaction is driven primarily by perceptions of retirement security
and the adequacy of fund coverage rather than by short-term financial returns
or compensation. Strengthening retirement-related schemes, broadening
coverage, and improving transparency and service delivery are likely to
enhance contributor satisfaction and support the SSF's long-term sustainability.
Originality/value – This study contributes to the limited body of empirical
research on Nepal’s contribution-based SSF by jointly examining compensation,
financial proficiency, retirement planning, and fund coverage as determinants
of contributor satisfaction. This integrated perspective has not been widely
addressed in the Nepalese context.
Keywords – Contributors’ satisfaction, Financial proficiency, Retirement plan,
Social security fund

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